This page explains how refunds, cancellations and billing questions are handled for everything sold on The Great Almanac: one-time readings, Oracle subscriptions, and voice packs. It is written to be read, not to be survived. Your statutory rights under the law of your country are never reduced by anything on this page.
Who processes your payment
Purchases on The Great Almanac are processed by Paddle, our merchant of record. Paddle handles the checkout, charges your payment method, applies and remits any applicable tax, and issues your receipt by email. Refunds are returned to the payment method you used, through Paddle.
You can reach Paddle's own buyer support at paddle.net with the email address from your receipt, or contact us directly as described below. Either road works; we answer both.
One-time readings
A personal reading is digital content that is generated and delivered immediately after purchase. By purchasing, you agree to immediate delivery, which under EU and UK consumer law means the standard 14-day withdrawal right ends once delivery has begun.
That is the legal position. Our actual practice is simpler and kinder:
- If your reading failed to generate, arrived incomplete, or is materially defective, we refund it in full. Tell us within 14 days of purchase.
- If you were charged twice for the same reading, the duplicate is refunded as soon as we see it, no questions.
- If you bought the wrong thing and tell us before you have opened the reading, we refund it.
Oracle subscriptions
- Cancel anytime. Cancellation takes effect at the end of the billing period you have already paid for; you keep everything the subscription includes until that date. There is no cancellation fee and no retention hoop.
- Renewals. Subscriptions renew automatically, monthly or annually as chosen at purchase. Your receipt from Paddle states the renewal date and amount.
- Refunds on renewals. If a renewal charged you and you had meant to cancel, contact us within 14 days of the charge with the subscription unused since the renewal, and we refund it.
- Partial periods. We do not prorate refunds for time remaining in a period you have partly used, except where the law of your country requires it.
- Annual plans. The 14-day renewal courtesy above applies to annual renewals too, which is where it matters most.
Voice packs
- A voice pack that is entirely unspent is refundable within 14 days of purchase.
- Once spoken answers from a pack have been used, the pack is no longer refundable, except where the law of your country requires otherwise.
- Voice pack credits are valid for 12 months from purchase.
How to ask for a refund
Email worldwidebuschman@gmail.com with the email address you purchased under and, if you have it, the receipt number from Paddle. You do not need to explain yourself at length; one sentence is enough.
We reply within 3 business days. Approved refunds are issued through Paddle and typically appear on your statement within 5 to 10 business days, depending on your bank.
What this policy does not do
- It does not limit any right you have under the consumer law of your country. Where local law grants more than this page, local law wins.
- It does not apply to purchases made outside The Great Almanac.
- It does not cover chargebacks opened in place of a refund request. If you dispute a charge with your bank, the matter moves to Paddle's dispute process; asking us first is faster for everyone.